Ebano Select Apartments

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

Planells Planells SLU

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

Planells Planells SLU 
C/Begonias 22-24 Playa den Bossa Sant Jordi 07817

or by email to the email address of info@ebanoibiza.com indicating in the subject the title 'General Data Protection Regulation'. 
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation Ebano Select Apartments uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact info@ebanoibiza.com.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful. 
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

Planells Planells SLU and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that Planells Planells SLU and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

http://www.ebanoibiza.com

The use of services or purchase products of Ébano Select Apartments implies acceptance of this agreement, you declare and accept:

 1. Be an adult (over 18 years) and have the legal capacity required to contract the services offered on the the website of Ébano Hotel Apartments & Spa, and that you fully understand and accept all the terms and conditions published on the website.

2. That in order to contract the services offered, the user must register as a client and declares that all information provided during the registration process is true, complete, and accurate.

 3. That you confirm the dates indicated in the reservation, as well as the number of rooms, number of guests, board type, and the selected hotel.

4. That the conditions and price of the contracted reservation are those specifically stated in this document. Services begin at 15:00 on the day of arrival and end at 11:00 on the day of departure.

5. That the hotel will require the credit card used to make the reservation at check-in to verify the identity of the cardholder.

6. That if you do not show up on the day of arrival without prior cancellation, the hotel will charge the full amount paid as a no-show penalty.

7. That the reservation price includes accommodation and the board plan selected at the time of booking. It does not include any optional extras or additional services not expressly contracted through the ebanoibiza.com system.

8. That reservation prices include VAT, unless otherwise stated. Any additional tax or fee applicable to the stay must be paid directly at the establishment.

According to Law 2/2006, from March 30, 2016, on the Tourist accommodation tax in the Balearic Islands and measures to promote Sustainable Tourism, we inform you that, from July 1, 2016, all persons older than 16 years old who stay at our establishment must pay a touristic tax (amount indicated in the mentioned Law)per person per night. This tax is not included in the room price and it will be paid directly at the hotel.

9. Ébano Hotel Apartments & Spa reserves the right to cancel any reservation made at an error rate without liability. (Error rates are defined as prices 60% lower than the average market rate in Playa d'en Bossa for a given date.)

10. For standard rate reservations, a deposit equivalent to the first night will be charged, and the remaining amount must be paid upon check-in.

For non-refundable (promotional) rates, 100% of the full amount will be charged at the time of booking. No changes or cancellations are permitted under this rate.

Important information: If your stay is longer than 10 nights or you have booked more than 5 rooms, the hotel will apply special conditions for payments and cancellations. Our team will contact you shortly to inform about the new reservation policy and reconfirm your reservation.

Modification of the reservation

Once your reservation is confirmed, any changes may only be made at the request of the customer, provided such changes are allowed under the specific terms and conditions of the reservation. All modifications are subject to hotel availability, current rates at the time of the change, and any applicable processing or cancellation fees, as outlined below.

In the case of a standard rate, changes are only allowed within the free cancellation period.
For non-refundable rates, no changes are permitted under any circumstances.

All modification or cancellation requests must be submitted in writing to: bookings@ebanoibiza.com